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How ace47 Handles Your Personal Data

Your privacy matters to us, and this policy explains exactly what data ace47 collects, why we collect it, and how we keep it secure within your account.

Data encrypted at rest and in transitNo data sold to third partiesAccount data access on requestCookie controls in your browser settingsMalaysian data handling standards applied

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What This Privacy Policy Covers

ace47 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data you provide when you open an account, make deposits through Touch 'n Go, GrabPay, Boost dan FPX, or contact our support channels. We collect information such as your name, contact details, payment method references and device identifiers to

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operate your account securely and process transactions. Data we hold is used strictly for account management, fraud prevention and regulatory compliance where required by local law. We do not share your personal information with unaffiliated third parties for marketing purposes. Retention periods vary depending on the
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type of data and the legal obligations that apply in the jurisdiction where your account is active. Access and eligibility to our services depend on local law and are available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold on your account, request a correction, or raise a concern about how your information has been handled, our privacy support team is ready to assist. Reach out through any of the channels below and we will respond within the timeframe required under applicable local law. Players in George Town can reach our live chat support around the clock for urgent data queries without delay.

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Live Chat

Connect with our privacy support team directly through the live chat window on the site. Available around the clock, this is the fastest way to raise a data access or correction request.

Email Support

Send your privacy request or data deletion query to our dedicated email address. We aim to acknowledge your message within one business day and resolve it within the period required by local law.

Help Centre

Our help centre contains step-by-step instructions for submitting a formal data request, updating your contact details, or managing cookie preferences through your account settings page.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

ace47 applies industry-standard encryption across all data stored on our servers and transmitted between your device and our platform.

Encryption Standards

All data in your account — including payment references from Touch 'n Go, GrabPay, Boost dan FPX — is encrypted…

Cookie Controls

We use functional, analytical and preference cookies to keep your session active and remember your settings.

Account Security

Your account is protected by password hashing and optional two-factor authentication.

Data Retention

We retain your account data for the period required under applicable local law.

Third-Party Sharing

We share data only with processors who help us operate the platform — such as payment gateways for Touch 'n…

Your Access Rights

You have the right to request a copy of the personal data we hold, ask us to correct inaccurate records…

Your Privacy Policy Questions, Answered

We have gathered the questions we hear most often about how ace47 handles personal data. If you cannot find the answer you need here, our support team is available around the clock to help with any data rights query specific to your account.

We collect your name, email address, contact number, and the payment method references you use — such as your Touch 'n Go or GrabPay account identifier. We also log device and session data to keep your account secure.

Send a data access request via live chat or email with your registered account details. We will compile and return your personal data within the timeframe required under the local law applicable to your account region.

Yes, where local law permits. Submit a deletion request through our support channels. We will remove or anonymise your data once any legally mandated retention period has passed and your account has been formally closed.

We share data only with processors essential to operating your account — such as the payment gateways that handle Boost dan FPX transactions — under binding data processing agreements. Your data is never sold to advertisers or external marketing parties.

We use functional cookies to maintain your session, analytical cookies to improve the platform, and preference cookies to remember your settings. You can withdraw or adjust consent at any time via your browser settings or the cookie banner on our site.

Retention periods are set by the legal requirements of the jurisdiction where your account was active. Once those periods expire, your personal data is deleted or anonymised. Contact us if you need details specific to your account region.

Reach our privacy support team via live chat or email at any time. If you feel your concern has not been resolved, you may escalate to the relevant data protection authority in the jurisdiction that governs your account, where local law provides for this.

How ace47 Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Help Centre

How We Protect and Manage Your Account Data

Encryption Standards

Cookie Controls

Account Security

Data Retention

Third-Party Sharing

Your Access Rights

Your Privacy Policy Questions, Answered

01 What personal data does ace47 collect when I open an account?

02 How can I access the data ace47 holds on my account?

03 Can I request that ace47 delete my personal data?

04 Does ace47 share my data with other companies?

05 How does ace47 use cookies, and how do I manage them?

06 How long does ace47 keep my account data after I close my account?

07 Who do I contact if I have a complaint about how my data was handled?

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